عباية بيرلي

Your satisfaction is our top priority, and we want you to be delighted with your purchase. Please review the following terms and conditions before proceeding with your order:

For Pre-Orders:

Fabric Availability:

If the fabric you ordered is unavailable, we will offer alternative fabric options, allow you to select a different design, or process a full refund.

Returns & Exchanges:

Pre-order products are not eligible for return or exchange. If you encounter any defects or issues with your order, please contact us within 3 days of receipt, and we will promptly address the problem. 

Alterations:

- Requests for alterations must be made within 3 days of receiving the product.

- One free alteration is allowed per order; any further alterations will be subject to an additional fee.

- For more information, please contact our customer service team via WhatsApp or email.

How to Report an Issue:

To report an issue, please contact our customer service via WhatsApp with a detailed description of your concern. Our team is available Monday to Saturday, 10 AM to 7 PM (excluding holidays and weekends). please allow 2-4 hours for a response to your WhatsApp messages during working hours Alternatively, you can email us at info@anatomiofficial.com. Please allow 48-72 hours for email responses.

For Ready-to-Wear Orders:

Exchanges:

 - We accept exchange requests for ready-to-wear items within 3 days of receiving your order. Exchange requests submitted after this period will not be eligible for exchange and will be automatically declined.

- We allow one exchange per item.

- Customers are fully responsible for the cost of two-way shipping. This includes all shipping fees, taxes, and duties associated with sending the item back and receiving the exchanged item.

- To request an exchange, please reach out to our customer service team via WhatsApp with a detailed description of your issue. Our team is available Monday to Saturday, from 10 AM to 7 PM (excluding holidays and weekends) please allow 2-4 hours for a response to your WhatsApp messages during working hours. Alternatively, you can email us at info@anatomiofficial.com, please allow 48–72 hours for a response to your email.

Returns:

- We accept return requests for ready-to-wear items within 3 days of receiving your order. Return requests submitted after this period will not be eligible for return and will be automatically declined.

- For approved returns, refunds will be issued to the original payment method or as store credit for the value of the returned item(s), excluding taxes, shipping, and duties. Please note: Two way shipping costs will be deducted from the refund total.

- We cannot accept returns for items that are damaged, soiled, altered, or have been exposed to strong fragrances, as they can no longer be resold. If such items are returned to us, they will be sent back to you at your expense.

- Please ensure all items are in their original, unworn condition with all tags and packaging intact when returning them. We appreciate your understanding and cooperation in maintaining the quality of our products.

How to Submit a Return Request:

1. Log in to your account using your email address and click “Continue.” 

2. You will receive a verification code via email. Enter the 6-digit code to proceed. 

3. Once logged in, select the order you wish to return. 

4. If your order contains multiple items, choose the specific items for return. 

5. Select the reason for your return and include any relevant comments. 

6. Click "Submit Request" to complete the process.

Shipping process:

We partner with trusted international couriers such as DHL, FedEx, and Aramex to ensure safe and timely delivery of your items. Once your return or exchange is approved, we will send you a shipping label via WhatsApp or email to help you prepare your package.

Please allow 24–72 hours for the courier company to contact you for pickup. These are third-party services, and we do not have direct control over their operations or timelines.

If you are not contacted by the courier within this time frame, please reach out to us immediately, we’ll follow up with the courier on your behalf to avoid any delays.

Once your package is collected, allow 2 3 working days for it to reach us. After we receive the item, our team will inspect it to confirm eligibility for return or exchange.

Please note that we are closed on Saturdays and Sundays, and no return or exchange requests will be processed during the weekend. Thank you for your patience and understanding.

Refund Process:

Once your return request is submitted, our customer service team will review it and respond within 48 to 72 hours to confirm whether your order qualifies for return under our policy.

If your return is approved, we will coordinate the pickup through one of our trusted courier partners.

After the item(s) have been collected, they will undergo a thorough inspection to ensure they meet our return conditions.

Please note: A two-way delivery charge (for sending and return) will apply, and this amount will be deducted from your final refund, where applicable.

Once your return is approved after inspection, your refund will be processed within 10 working days to your original payment method or issued as store credit, depending on your preference.

Please be patient during this period, and feel free to contact us immediately if your refund has not been received after this timeframe.

Alteration Services:

- Alterations for ready-to-wear items are available for an additional charge.

- Please note that once an item is processed for alteration, it is no longer eligible for return or exchange.

- For more information, please contact our customer service team via WhatsApp or email.

Store Credit:

Store credit will expire 6 months from the date of issuance. After this period, any remaining balance on the store credit will no longer be valid. We recommend using your store credit within this timeframe to ensure you get the full value. If you have any questions or need assistance, please don’t hesitate to reach out to our customer service team.

Thank you for your understanding. If you have any questions or need further clarification, please don't hesitate to reach out. We're here to assist you and ensure you have the best shopping experience possible.